FAQ

Do I require a doctor’s referral?

 

You do not require a doctor’s referral to attend Physiotherapy or Massage Therapy. However, most extended health plans require a referral for reimbursements. Please contact your extended health provider for details.

What should I bring to my appointment?

Please bring the following:

  • BC Services Card (formerly CareCard)
  • List of medications (if any)
  • Suitable attire (i.e. shorts, tank top)
  • Doctor’s referral (if you have one)
  • Diagnostic test results (i.e. X-rays, CT scan, MRI results, vestibular testing, ENT reports)

ICBC clients: Please bring doctor’s referral, claim number, BC Services Card, and case manager’s name and number.

Vestibular Rehabilitation clients: Please have someone accompany you to the appointment and drive you home.

Are your services covered by extended health plans?

Physiotherapy and Massage Therapy are usually covered under extended health plans. Please contact your extended health plan provider for detailed information specific to your coverage.

What is your cancellation policy?

We require at least 24 hours notice for an appointment cancellation or rescheduling. Full service fee will be charged for late cancellations.

Do you accept ICBC or WSBC claims?

We accept approved ICBC claims with a valid claim number. A $35 user fee will be charged for each visit. If your claim is in pending status at the initial appointment, a private rate will be charged and funds will be reimbursed appropriately once the claim is approved.

We do not currently accept WSBC claims.

Is MSP premium assistance coverage available?

There is partial provincial coverage for qualifying clients. We can check if you are eligible with your PHN number. A $30 user fee will be charged for each visit.