Do I require a doctor’s referral?
A doctor’s referral is not required for Physiotherapy services. However, most extended health plans require a referral for reimbursements. Please contact your extended health provider for details.
What should I bring to my appointment?
Please bring the following:

  • BC Services Card (formerly CareCard)
  • List of medications (if any)
  • Suitable attire (i.e. shorts, tank top)
  • Doctor’s referral (if you have one)
  • Diagnostic test results (i.e. X-rays, CT scan, MRI results, vestibular testing, ENT reports)

ICBC clients: Please bring doctor’s referral, claim number, BC Services Card, and case manager’s name and number.

Vestibular Rehabilitation clients: Please have someone accompany you to the appointment and drive you home.

Are your services covered by extended health plans?
Physiotherapy and Telerehabilitation are covered under most extended health plans. Please contact your extended health plan provider for detailed information specific to your coverage.

What is your cancellation policy?
We require at least 24 hours notice for an appointment cancellation or rescheduling. Full service fee will be charged for late cancellations.
Do you accept ICBC or WSBC claims?
We accept approved ICBC claims with a valid claim number. A user fee will be charged for each visit. A private rate will apply until your ICBC claim approval is confirmed. Please be advised that user fees will not be recovered from ICBC for claim with date of loss on or after April 1, 2019. You may submit the paid user fees to your private health insure for coverage consideration. We do not currently accept WSBC claims.
Is MSP premium assistance coverage available?
We can assist to verify eligibility with your Personal Health Number. Eligible amounts will be deducted from the total cost of Physiotherapy and Vestibular Rehabilitation Services.
Do you provide direct billing?
For your convenience and as a complimentary service, we provide direct billing to most major third party insurers.